Elaara's FAQ Section
Frequently Asked Questions
Answers on our diamonds, jewellery, payments, and returns. Can't find yours? Just ask.
Every Elaara diamond comes with independent certification (IGI/GIA) and a matching laser inscription on the stone's girdle, so you can always verify authenticity against your certificate.
No. Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds — the only difference is where they were formed. They are graded on the same 4Cs by the same institutes.
A triple X rating is highly sought after! Triple X refers to excellent grading in terms of cut, polish and symmetry. It will be extremely easy to spot a 3X graded diamond compared to an average diamond. Its brilliance and proportion will be very eye-catching. However, a customer should always pay attention to the clarity and colour as well. A good diamond is one that is well-balanced in all grading aspects.
Yes! We offer bespoke design services — from stone selection to setting and metal. Reach out via our Contact page and our team will guide you through the process.
Absolutely — we offer free lifetime resizing on all Elaara rings. Contact us to arrange your resizing.
No problem — we can shorten your chain to your preferred length. Reach out to our team and we'll arrange the adjustment for you.
Yes, screw backs can be swapped or upgraded — get in touch with our team and we'll help fit the right option for you.
We accept major credit and debit cards, as well as other secure checkout options available at checkout on Shopify.
No — all payments are processed securely through Shopify's PCI-compliant checkout. We never see or store your card details.
Yes, non-custom items can be returned within 30 days in original condition. Custom and made-to-order pieces are final sale.
Yes, exchanges are available within our return window. Contact our team and we'll help you find the right piece.
If your item arrives damaged or faulty, contact us with photos within 48 hours of delivery and we'll arrange a refund or replacement.
Still have questions?
Our team is happy to help with anything — sizing, custom designs, or your order.
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